
In today’s fast-paced digital world, customer support has become an essential element of any successful business. As a result, organizations are consistently looking for ways to improve their customer service offerings and maximize customer satisfaction. One of the most effective strategies for achieving this is by leveraging artificial intelligence (AI) to create support bots that can quickly and accurately address customer inquiries.
In this blog, we will show you how to build a powerful support bot using your company’s knowledge base and ChatGPT by OpenAI. This innovative combination will revolutionize your customer support experience, providing immediate, accurate, and engaging responses to your customer’s questions and concerns.

Why good retrieval still produces bad answers, and where most systems actually fail
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Relevance, diversity, reranking, and why most systems return the wrong things for the right reasons
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Chunking, dimensions, and the knobs that decide whether retrieval works
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